Refund and Cancellation Policy

1. Cancellation

You may cancel your subscription at any time from your Workspace settings. Access to paid features continues until the end of the current billing period. No partial refunds are issued for the unused portion of a billing period once services have been rendered.

2. Refund Eligibility

Refunds are considered on a case-by-case basis. A full refund of the initial payment may be issued if:

• The request is made within 7 days of the first payment; and
• The Service is materially unusable due to a verified fault on our part; and
• Reasonable efforts by our support team have failed to resolve the issue.

3. Refund Process

Approved refunds are processed via the original payment method within 7 to 14 business days. Refund processing may also be affected by your bank or payment provider’s own timelines.

4. Chargebacks

Filing a chargeback without first contacting support@zfood.co.in constitutes a violation of these terms and results in immediate account suspension pending resolution.

5. Failed Payments

If a scheduled payment fails, we retry it per the schedule in our billing system. The Workspace enters a grace period. If payment is not received within the grace period, the Workspace is suspended and eventually downgraded to a read-only state. See the Subscription Plans and Billing section of our Terms of Service for full details.

6. Contact

For refund requests: support@zfood.co.in or +91 9211471906 (India only). Please include your Workspace name and the date of the payment in question.

Version 1.0 · August 14, 2026