Terms of Service
1. Acceptance
By accessing or using KiteOS (the “Service”), operated by Almure Pressery Private Limited (“Company”, “we”, “us”), you agree to be bound by these Terms of Service. You must be at least 18 years of age to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
2. Definitions
- “Service”
- The KiteOS software, website, and related services.
- “User”
- Any person or entity accessing the Service.
- “Workspace”
- A KiteOS account controlled by one User or organization.
- “Content”
- Any data, files, videos, or information uploaded to or created within a Workspace.
- “Fees”
- Subscription and usage-based charges.
- “Company”
- Almure Pressery Private Limited, CIN U10509UP2025PTC222727.
3. Account Registration
You must provide accurate and complete registration information when creating a Workspace. You are responsible for the security of your account, including keeping your password confidential. If you suspect unauthorized access to your account, notify us immediately at support@zfood.co.in.
4. Subscription Plans and Billing
KiteOS offers three standard paid subscription plans — Starter ($69/month), Growth ($129/month), and Agency ($299/month) — in addition to a Free plan, each billed monthly or annually via Razorpay. A custom-priced Enterprise plan is also available for organizations with additional requirements; Enterprise pricing is quoted directly by our sales team and is not published here. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. We will communicate any fee changes at least 30 days in advance. GST is charged as applicable under Indian law — currently 18% for customers billed within India, and 0% (zero-rated) for verified export customers billed outside India, per applicable GST law and rules.
5. Free Trial
A 14-day free trial is available on eligible plans. No payment card is required to start a trial. A trial converts to a paid subscription only if a payment method is added and the plan is confirmed by the User before or at the end of the trial period.
6. User Content and Intellectual Property
You retain ownership of all Content you upload to or create within your Workspace. By uploading Content, you grant the Company a limited, worldwide, non-exclusive license to host, process, display, and transmit that Content solely for the purpose of providing the Service to you. You warrant that you hold all necessary rights to any Content you upload and that it does not infringe the rights of any third party.
7. Anonymized Peer Benchmarking (Opt-In)
Agency-tier Workspaces may opt in to Peer Benchmarking, which compares your Workspace’s own production metrics (for example, revision rounds, turnaround time, and client response time) against anonymized, aggregated figures computed across other participating Workspaces of a similar size and region. This is a separate processing purpose from operating your own Workspace and providing you the Service under Section 6 above, and under the Digital Personal Data Protection Act 2023 (“DPDP Act”) requires its own specific, informed consent — which is why it is opt-in only, never enabled by default, and explained in full before you turn it on (see the in-product consent screen in Workspace Settings for the exact current wording).
In summary, and without limiting the fuller explanation shown at opt-in:
- Only computed, aggregate figures from your Workspace’s own production activity are contributed — never individual client names, video titles, comment text, or other identifying content;
- A benchmark figure is only ever shown, to anyone, once at least 10 Workspaces contribute to that comparison group; below that, no number is shown;
- Contributing to Peer Benchmarking is what unlocks the ability to view it — a Workspace that has never opted in cannot see comparisons computed from other Workspaces’ data;
- You may opt out at any time from Workspace Settings; opting out removes your Workspace’s data from future benchmark computations within one billing period, though figures already computed and shown to other Workspaces before your opt-out are not retroactively recalculated.
8. Company Intellectual Property
The KiteOS software, name, mark, and design are the property of Almure Pressery Private Limited. Subject to these Terms, you receive a limited, non-transferable license to use the Service for the duration of an active subscription. No other rights are granted.
9. Acceptable Use
You agree not to:
- Upload illegal, infringing, defamatory, or malicious content;
- Attempt to reverse-engineer, decompile, or extract the Service’s source code;
- Scrape, bulk-download, or systematically extract data beyond ordinary use of the Service;
- Interfere with the Service’s operation, security, or availability;
- Impersonate any person or entity; or
- Use the Service to send unsolicited communications (spam).
Fair use of plan limits. Storage and other plan limits (including seats and AI credits) are provided for typical agency-production usage appropriate to your plan tier — client video assets, project files, and related production data. We display a usage warning in your Workspace as you approach your plan’s storage capacity, and new uploads are blocked once a plan’s storage or upload-volume limits are reached, until you upgrade, contact us about Enterprise, or free up space; upload-volume limits reset automatically on a rolling basis. Where usage is abusive, automated, or grossly disproportionate to a tier’s intended use (for example, bulk-dumping unrelated data rather than genuine production assets), we reserve the right to further warn, throttle, or suspend the ability to upload additional Content. This does not affect Content already stored in your Workspace — only the ability to add more until usage is brought back in line with your plan.
10. Third-Party Services
The Service integrates with third-party providers including Razorpay (payments), Cloudflare (storage and content delivery), Resend (email delivery), and, optionally, Google (calendar sync). Your use of features backed by these providers is also subject to each provider’s own terms of service.
11. Suspension and Termination
We may suspend or terminate your access to the Service for material violations of these Terms, non-payment beyond the applicable grace period, or where required by law. You may cancel your subscription at any time from your Workspace settings. Upon termination, you have 30 days to export your Content before it is deleted from our systems; access to paid features may be restricted immediately upon termination.
12. Warranties and Disclaimers
The Service is provided “as is” and “as available.” To the extent permitted by applicable Indian law, including the Consumer Protection Act 2019, the Company disclaims all implied warranties not otherwise required by law. Nothing in this section limits any warranty or protection you are entitled to as a consumer under mandatory Indian law that cannot be excluded by contract.
13. Limitation of Liability
To the extent permitted by applicable law, the Company’s aggregate liability arising out of or relating to the Service is limited to the Fees you paid in the 12 months preceding the event giving rise to the claim. This limitation does not apply where it would be unenforceable under mandatory Indian law, including consumer-protection law.
14. Indemnification
You agree to indemnify and hold the Company harmless from any claims, damages, or expenses arising out of your Content, your violation of these Terms, or your violation of applicable law.
15. Modifications
We will notify you of material changes to these Terms at least 30 days in advance, by email and via an in-app notification. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.
16. Dispute Resolution and Jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or in connection with the Service is subject to the exclusive jurisdiction of the courts at Muzaffarnagar, Uttar Pradesh, India.
17. Grievance Redressal
Grievances are handled in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021: acknowledgment within 24 hours of receipt and resolution within 15 days. See our Grievance Redressal page for the designated Grievance Officer’s contact details.
18. Contact
Almure Pressery Private Limited
CIN: U10509UP2025PTC222727
Registered Office: C/O Shosing Sahani, Tulsi Ram Prasauli, Parasauli, Budhana, Muzaffarnagar 247775, Uttar Pradesh, India
Email: support@zfood.co.in
Phone: +91 9211471906 (India only)
Version 1.1 · September 15, 2026
Questions about this policy? Contact support@zfood.co.in or call +91 9211471906 (India only).