Grievance Redressal

1. Appointment

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and Section 8(9) of the Digital Personal Data Protection Act 2023, Almure Pressery Private Limited has appointed a Grievance Officer to address user complaints.

2. Grievance Officer Contact

Name

[GRIEVANCE OFFICER NAME]

Designation

Grievance Officer

Email

support@zfood.co.in

Phone

+91 9211471906 (India only)

Postal address

Almure Pressery Private Limited, C/O Shosing Sahani, Tulsi Ram Prasauli, Parasauli, Budhana, Muzaffarnagar 247775, Uttar Pradesh, India

3. Response Timelines

Per the IT Rules 2021:

• Acknowledgment of grievance: within 24 hours of receipt.
• Resolution: within 15 days of receipt.

4. Types of Grievances Handled

• Data protection and privacy concerns (DPDP Act);
• Content-related complaints about user-generated content on the Service;
• Service or technical issues;
• Harassment or abuse occurring through the Service; and
• Any other concern relating to the Service.

5. Escalation

If your grievance is not resolved to your satisfaction:

• For data-protection matters, escalate to the Data Protection Board of India, as constituted under the DPDP Act;
• For consumer matters, contact the National Consumer Helpline (1915) or a consumer forum having jurisdiction; and
• For content-related matters, file a complaint with the Ministry of Electronics and Information Technology (MeitY) via their grievance portal.

6. Languages

We accept grievances in English and Hindi.

Version 1.0 · August 14, 2026